Arm emCall by tapping the emCall icon on your smartphone. Then tap the blue MEDICAL ALERT button or red PANIC ALARM button three times within four seconds. Your alarm is immediately sent to our 5-Diamond professional alarm monitoring center. Medical alerts will receive a call back from the monitoring center to confirm the need for an ambulance. If no answer, an ambulance will be dispatched. Panic alarms WILL NOT get a call back. Police will be contacted for response.
If you send a false alarm, you will have fifteen seconds to enter your password and cancel.
If you don’t cancel in time, you can tap the green button to call the alarm monitoring center and give the “Safe Word” you created to the operator to cancel.
Auto-Lock Override allows your phone’s display to stay on when armed. For example, using emCall overnight on a nightstand at home or when traveling. emCall’s screen will be lit continuously, allowing you to immediately send an alarm in an emergency. When using Auto-Lock Override, keep your phone charging to avoid battery loss.
Patent Pending emCall MITS ((Medical Information Transfer System): emCall's unique method of relaying your personal medical information to first responders eliminates errors in communication and language discrepancies. One minute after sending a medical alert, your emCall Medical Info Page automatically populates your phone's screen and overrides the phone's auto-lock function for arriving first responders to see. Our alarm monitoring center operator instructs first responders to look for your phone. MITS also includes a back-up if they can’t find your phone or the battery is depleted. The alarm monitoring center operator gives first responders a secure emCall proprietary web link and password to access your emCall medical info if they have a smartphone or tablet. The web link permanently disappears after one hour.