FAQ

Why is emCall better than dialing 911?

Many calls to 911 are put on hold due to the absence of enough 911 operators. There are over 6,500 911 centers in U.S., each one operating on its own with its own standards. Many 911 centers are facing a crisis in understaffing and underfunding. Most 911 centers cannot find a person’s exact location. If a person dials 911 but cannot talk due to a medical emergency or facing a criminal assault, it is possible 911 will hang up with no response. Not knowing it is a medical emergency, 911 may have police sent instead of an ambulance, which could be the difference between life and death. emCall solves these problems by having you send a medical alert for a medical emergency, and a panic alarm for a personal security emergency to national 5-Diamond certified alarm monitoring center. That means the emCall alarm monitoring center’s professionally trained operators, having your location and personal information sent from your smartphone, including medical information where relevant, know exactly what first responder response is necessary and to where it should be sent,, saving precious time that save lives. Whenever possible, emCall alarm monitoring center operators will avoid 911 completely, directly contacting the local ambulance or police unit for first responder dispatch. emCall provides your geo-location for first responders to get right to you.

How does emCall work?

emCall is there for you 24/7 wherever you have a reliable cellular signal. You can arm emCall prior to experiencing a medical emergency or personal security situation or you can arm and send an alarm while you are in distress. Simply tapping the emCall icon on your smartphone automatically arms emCall. Then quickly tapping the blue medical alert button or red panic alarm button three times within 4 seconds will send the alarm. Your alarm signal goes through the cellular network directly to the emCall central monitoring station. A professionally trained alarm monitoring center operator will contact first responders for dispatch to you, giving them your geo-location and when first responders can receive it sending them your personal information, including your photo if you have entered it in settings, and medical information if you have entered it.

Who monitors emCall?

emCall is monitored by one of the largest and most respected national alarm companies in the U.S., with more 5-Diamond central stations than any other company in the industry.

Do I have to buy any equipment to use emCall?

You already have the equipment. It’s your smartphone, where you will install the emCall app from iTunes for iPhones or from Google Play for Android phones.

How do I change my emCall personal information?

When you tap the emCall icon on your smartphone screen, emCall automatically arms. To change your personal information, tap the profile icon on the upper right corner of the screen. Then tap “Disarm” and enter your password to “CHANGE PROFILE INFORMATION.” Once disarmed, tap the “Settings” button. You can then tap whichever button you want to change “Contact Info,” “Emergency Contact Info,” “Medical Info,” and “Account Info.”

What happens if I send a medical alert or panic alarm by mistake?

You have a fifteen (15) second window of time to enter your Login password and cancel the alarm. If you need more time, after the 15 seconds a pop-up window will appear. Tapping the green button calls the alarm monitoring center. The alarm monitoring center operator will ask you to give the “Safe Word” you created to cancel the alarm. You may be subject to fines if first responders have already been dispatched.

What happens if I lose my phone connection?

When emCall is armed, it automatically notifies you if your cellular connection is lost, in which case you cannot use your alarm. Your emCall alarm will be usable again when the cellular network is reconnected.

Am I able to receive incoming calls if I have emCall armed?

Yes. While you are on the call emCall cannot be used. emCall will automatically be on your phone screen when you hang up.

Can I make an outgoing phone call while emCall is armed?

Yes. Close the emCall app to make your call. After the call, open the app to automatically arm.

How do I know the alarm monitoring center received my medical alert or panic alarm?

The alarm monitoring center will call you when you send a medical alert, to confirm you need an ambulance. If the alarm monitoring center does not get an answer, it will contact dispatch to send first responders. Sending a panic alarm assumes that you are in distress and first responder dispatch will be contacted to send the police. You WILL NOT receive a call back when sending a panic alarm.

Will emCall work anywhere?

emCall will work where there is a reliable cellular signal in the continental United States, Alaska and Hawaii.

Are there fees for false alarms?

Any fees you may receive for a false alarm that cannot be canceled are regulated by the local first responder jurisdiction and are your responsibility.

Will emCall track me if I am in a car or other form of moving transportation?

Yes, provided there is a reliable cellular signal. emCall only tracks you after an alarm is sent. When you send a medical alert or panic alarm, emCall continues to send the alarm monitoring center your location at intervals for tracking, even if you’re moving.

If I am in a multi-story, and/or multi-unit building complex, how will emCall know where I am within the building or complex?

An emCall alarm will report your geolocation address to the alarm monitoring center for first responders. You can let emCall know where you are in a building or building complex by entering information such as your floor number, hotel room number, office or suite number, or visiting apartment number in “Location notes.” You can access Location Notes by tapping the emCall icon on your smartphone screen and arming emCall, then tapping the “Profile” button on the top right of the Armed screen. Then disarm, and enter your password to “CHANGE PROFILE INFORMATION.” Then tap “Location Notes” and enter your location information. There is a Help question mark on the upper right corner of your Location Notes screen. You can change your Location Notes information as often as you need. It will be saved in a list for future use. You can even enter outdoor locations like parks or hiking trails. As long as you have a reliable cellular connection, Location Notes information will be automatically sent to the alarm monitoring center when firing an emCall medical alert or panic alarm.

Can I use emCall if I am hiking or camping in a remote area?

emCall is a great companion for the outdoor enthusiast as long as your smartphone has a reliable cellular signal.

What if I get a new phone?

Install the emCall app on your new phone. Open the app and login. The emCall information from your previous phone will be available on your new phone.

Where should I put my emCall app on my phone screens?

We recommend you place the emCall app icon on the home screen of your smartphone for easy and ready use. When you tap the emCall icon, emCall will auto arm.

Can I fire the panic alarm silently?

Yes. On the Armed screen tap on the Siren speaker symbol on the left side of the screen. It will change to “Siren Off.” Tap again and it will change to “Siren On.” In the “Siren off” setting, your panic alarm will fire without the siren noise, and the alarm will be received by the alarm monitoring center as a “silent alarm.” The alarm monitoring center will report the alarm to police dispatch as a “silent alarm,” and police response may be modified accordingly.

Do I have to enter my private medical information?

Your medical information is entered voluntarily by you.

Will emCall work with WiFi?

No. emCall does not work with WiFi. Your smartphone must have a reliable cellular signal for emCall to work.

What is “Auto-Lock Override”?

Auto-Lock Override allows your phone’s display to stay on when armed. For example, using emCall overnight on a nightstand at home or when traveling. emCall’s screen will be lit continuously, preventing your phone’s timed Auto-Lock function from turning the screen off, allowing you to immediately send an alarm in an emergency. When using Auto-Lock Override, keep your phone charging to avoid battery loss.

CONTACT US

Why is emCall better than dialing 911?

Many calls to 911 are put on hold due to the absence of enough 911 operators. There are over 6,500 911 centers in U.S., each one operating on its own with its own standards. Many 911 centers are facing a crisis in understaffing and underfunding. Most 911 centers cannot find a person’s exact location. If a person dials 911 but cannot talk due to a medical emergency or facing a criminal assault, it is possible 911 will hang up with no response. Not knowing it is a medical emergency, 911 may have police sent instead of an ambulance, which could be the difference between life and death. emCall solves these problems by having you send a medical alert for a medical emergency, and a panic alarm for a personal security emergency to national 5-Diamond certified alarm monitoring center. That means the emCall alarm monitoring center’s professionally trained operators, having your location and personal information sent from your smartphone, including medical information where relevant, know exactly what first responder response is necessary and to where it should be sent,, saving precious time that save lives. Whenever possible, emCall alarm monitoring center operators will avoid 911 completely, directly contacting the local ambulance or police unit for first responder dispatch. emCall provides your geo-location for first responders to get right to you.

How does emCall work?

emCall is there for you 24/7 wherever you have a reliable cellular signal. You can arm emCall prior to experiencing a medical emergency or personal security situation or you can arm and send an alarm while you are in distress. Simply tapping the emCall icon on your smartphone automatically arms emCall. Then quickly tapping the blue medical alert button or red panic alarm button three times within 4 seconds will send the alarm. Your alarm signal goes through the cellular network directly to the emCall central monitoring station. A professionally trained alarm monitoring center operator will contact first responders for dispatch to you, giving them your geo-location and when first responders can receive it sending them your personal information, including your photo if you have entered it in settings, and medical information if you have entered it.

Who monitors emCall?

emCall is monitored by one of the largest and most respected national alarm companies in the U.S., with more 5-Diamond central stations than any other company in the industry.

Do I have to buy any equipment to use emCall?

You already have the equipment. It’s your smartphone, where you will install the emCall app from iTunes for iPhones or from Google Play for Android phones.

How do I change my emCall personal information?

When you tap the emCall icon on your smartphone screen, emCall automatically arms. To change your personal information, tap the profile icon on the upper right corner of the screen. Then tap “Disarm” and enter your password to “CHANGE PROFILE INFORMATION.” Once disarmed, tap the “Settings” button. You can then tap whichever button you want to change “Contact Info,” “Emergency Contact Info,” “Medical Info,” and “Account Info.”

What happens if I send a medical alert or panic alarm by mistake?

You have a fifteen (15) second window of time to enter your Login password and cancel the alarm. If you need more time, after the 15 seconds a pop-up window will appear. Tapping the green button calls the alarm monitoring center. The alarm monitoring center operator will ask you to give the “Safe Word” you created to cancel the alarm. You may be subject to fines if first responders have already been dispatched.

What happens if I lose my phone connection?

When emCall is armed, it automatically notifies you if your cellular connection is lost, in which case you cannot use your alarm. Your emCall alarm will be usable again when the cellular network is reconnected.

Am I able to receive incoming calls if I have emCall armed?

Yes. While you are on the call emCall cannot be used. emCall will automatically be on your phone screen when you hang up.

Can I make an outgoing phone call while emCall is armed?

Yes. Close the emCall app to make your call. After the call, open the app to automatically arm.

How do I know the alarm monitoring center received my medical alert or panic alarm?

The alarm monitoring center will call you when you send a medical alert, to confirm you need an ambulance. If the alarm monitoring center does not get an answer, it will contact dispatch to send first responders. Sending a panic alarm assumes that you are in distress and first responder dispatch will be contacted to send the police. You WILL NOT receive a call back when sending a panic alarm.

Will emCall work anywhere?

emCall will work where there is a reliable cellular signal in the continental United States, Alaska and Hawaii.

© AMP 2019